Terms & Conditions

Jacknob is committed to ensuring the privacy of our customers. Jacknob will not give, sell, or in any way redistribute personally identifiable information to any third party unless we are legally required to do so. All personal information you submit to us (when placing an order) is encrypted using industry-standard SSL encryption to protect data transmissions.

Orders for "in-stock" items placed by 12:00 PM (Eastern Time, Monday to Friday) that will be shipped Next Day, Second Day, or Third Day usually ship the same day. Orders for "in-stock" items that will be shipped by Ground usually ship within three to five business days. Orders placed over the weekend or during holidays will not be processed until the following business day. (Normal office hours are Monday to Friday 8:00 AM to 5:00 PM Eastern Time. The shipping department closes at 3:30 PM). If an order can not make the UPS pickup, FedEx may be used in place of UPS.

Title and risk of loss shall pass to Buyer on delivery of goods to a carrier selected by Seller or a carrier requested by Buyer. Buyer shall accept and inspect all shipments immediately upon arrival and shall file claims with or against the carrier for any losses, shortages, or damages of any kind. All claims including shortages, must be filed in writing within 10 days after receipt of goods.

Specified delivery dates are subject to availability of material and labor. Seller shall not be liable for, and at its election, shall be excused from performance of orders if its failure to perform is due to fire, flood, acts of God, explosion, labor difficulties, mechanical breakdown, accidents, prior commitments, priority of Government orders, or any other cause beyond Seller's control. Any such reasons for delay shall extend the time for performance of the order by the number of days required to correct the cause of delay.

Material made to order is not returnable. Stock material is only returnable when permission has been granted by Seller. Shipping charges on all returned goods must be prepaid. We require invoice number and date of sale with returned goods, and permission for return must be requested in writing within 30 days after receipt of merchandise.

Seller reserves the right in its sole discretion to refuse acceptance of any order from any source at any time. Quotations are valid for a period of thirty (30) days from the date of issue. Orders based on quotations which are more than thirty (30) days old shall not be accepted unless and until the original quotation is confirmed.

Visa, Mastercard, Discover, American Express, and E-check are accepted through Paypal. In the event that Seller takes any action to enforce its legal rights in connection with any sale and purchase, or to collect any sums due therefrom, the Buyer shall pay all cost of any such action, including, but not limited to, reasonable attorneys fees and costs, and reasonable attorneys fees and costs on appeal.

JACKNOB Corp. (hereinafter Seller) warrants all of our hardware for a period of ten (10) years from the date of original purchase (hereinafter Warranty Period) against manufacturing defects. Failure or damage due to vandalism, misuse, improper installation, neglect, war, or “acts of God” is explicitly excluded from said warranty (see Jacknob Tech Care sheets for “Proper Care of Toilet Partition Hardware", and "Proper Installation of Toilet Partition Hardware"). Any warranty claim must be made within the Warranty Period. All warranty claims must be accompanied by the defective hardware (returned in accordance with Seller’s return policy) along with proof of purchase consisting of the Jacknob invoice said hardware was purchased on.While Jacknob cannot make particular warranties of any other kind, including the warranty of the fitness of our hardware for a particular purpose, our Technical Support department will offer suggestions as to the applicability of our hardware for a particular use.Seller’s liability for claims of any kind based on any theory of liability including but not limited to negligence, breach of warranty or breach of contract and which arise out of, or connected with, without limitation, the manufacture, sale, delivery, resale, repair or use of any product covered by or furnished by Seller shall be limited to replacement, repair or refund of original purchase price at Seller’s exclusive option.Seller shall not be liable for indirect, incidental or consequential damages, of any kind, including but not limited to labor, travel, delivery charges, interruption/loss of business expenses, lost sales, or injury to persons.This provision is intended to be Buyer's exclusive remedy against Seller for the products furnished by Seller.

Acceptance of Buyer's order is expressly limited to and made conditional upon the terms and conditions contained herein, and any of the Buyer's terms and conditions which are in addition to or different from those contained herein which are not separately agreed to in writing by Seller are hereby objected to and shall be of no effect.

Prices are subject to change without prior notice and are F.O.B. our factory.